Refund policy
Draft. This document is awaiting legal review and should not be treated as final.
This policy applies to paid Zakaži business subscriptions for salons. It does not cover the prices or cancellation rules of appointments you book with a salon: clients pay salons directly for those services.
1. Who handles your payment
Paddle.com is our online reseller and the merchant of record for subscription orders. Paddle collects payment, issues the purchase receipt and invoice, and handles buyer payment support and returns. Zakaži provides the software and helps with product or account questions. See our Terms of use and Paddle Buyer Terms.
2. Canceling a subscription
You can cancel in your Zakaži business dashboard before the next charge. A paid subscription or trial started with a card remains available until the end of the current billing or trial period shown there. A trial started without a card can end immediately. Canceling stops future renewals; it does not automatically refund a payment already made. Deleting your Zakaži account ends access immediately, even if a paid billing period has not yet ended.
3. Refunds and your rights
Paddle’s Refund Policy governs refund and withdrawal requests for purchases it sells. We offer no separate voluntary money-back guarantee beyond Paddle’s policy. Mandatory consumer rights under applicable law remain available. If a refund is granted, Paddle processes it and access to the refunded subscription may end. Do not send us card details when asking for help.
4. How to ask for a refund
Contact Paddle Buyer Support or use the link in your Paddle receipt or customer portal. Include the email address used for the purchase and the transaction reference. For a product issue or help identifying a charge, contact support@tryzakazi.com; we can help investigate and direct you to Paddle.
5. Contact
Stevan Tošić pr ST-TECH Stojana Protića 22/2, 34000 Kragujevac support@tryzakazi.com +381 63 833 7514